At Hilton’s, we truly care you are happy and satisfied with your purchase. Please let us know within 30 days for us to make it right. You may exchange it for something else or have the option of refund within 14 days of purchase on most electronic products. Shipping charges are not refundable as well as special order products. It is extremely rare that we could not satisfy you. Just give us a call. We treat our customers like family.
Shipping damage is extremely rare, but if it happens to you we've got you covered under the Hilton Piano Center Guarantee! Contact a Sales Advisor and we'll get the process started right away! Here's what that process looks like:
Once you've inspected the package and determined there has been shipping damage, reach out to us through our contact us form.
We will reach out with some options, including exchanging it for a new unit at no cost to you, keeping it for a partial refund, or returning for a full refund.
If you're returning the damaged product, we'll cover the shipping costs! Pack up the order and your Sales Advisor will either provide return labels or arrange for pickup, depending on the original shipment method.
For refunds, our returns team will check in and inspect your order as soon as it hits our dock. Once they are done, Order Processing issues the refund!